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Duo Security is now a part of Cisco. About Cisco. Duo provides several enrollment methods to add users to the system. Self-enrollment allows users to add themselves to Duo and walks them through setting up a device for two-factor authentication. Larger organizations may prefer one of the automatic enrollment options, like synchronizing users from an external Microsoft directory. Administrators can create individual Duo users at any time manual enrollment. Users — and their phones, tablets, or hardware tokens — must be enrolled into Duo before they can start using the system. Enrolling may include the optional step of activating the user for Duo Mobile, which allows your users to generate passcodes from the Duo Mobile app or use one-tap authentication with Duo Push. In order to use Duo Push, users will need to install the Duo Mobile app on their devices and then add their Duo account to the app. This process will only take the user a few minutes.
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Configure Device Options

Some online services and web applications let you protect your account with a mobile-generated passcode. Use Duo Mobile to generate these passcodes, and keep all your accounts in one app. There is no need to sign-up for an organizational account on duo. Now you'll use the Duo Mobile app to generate a new passcode if you're asked for one when you log into your account. If you need to use the passcode from Duo Mobile in another mobile app simply tap the passcode to copy the currently shown code and paste it into the other app. Please note: because we use the most secure storage methods on your device, if you wipe data from your device, or upgrade your device, you will need to recover your third-party accounts from a previous backup with Duo Restore , or reprovision your accounts. It is not possible to export third-party accounts from Duo Mobile. It's a good idea to also follow the recommended backup directions for your third-party accounts, e. Guide to Two-Factor Authentication. Third-Party Accounts Some online services and web applications let you protect your account with a mobile-generated passcode.
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Listing Users

You can also quickly generate login passcodes, even without an internet connection or cell service. Find the latest version of Duo Mobile in Google Play. July 28, End of support for Duo Mobile on Android 6. To see which version of Duo Mobile is installed on your device, go to the Android Settings menu, tap Apps , then scroll down and tap Duo Mobile. The "App Info" screen shows the version. Duo Push is the easiest and quickest way of authenticating. You'll get a login request sent right to your phone. When the Duo Push notification shows up on your screen, tap where indicated to view the available actions: Approve or Deny. Simply tap Approve in either type of notification to finish logging in to the Duo-protected application. Tapping on the push request notification itself instead of tapping the notification actions takes you to the full Duo Push screen in Duo Mobile.

Duo Security is now a part of Cisco. About Cisco. Duo provides several enrollment methods to add users to the system. Self-enrollment allows users to add themselves to Duo and walks them through setting up a device for two-factor authentication. Larger organizations may prefer one of the automatic enrollment options, like synchronizing users from an external Microsoft directory.

Administrators can create individual Duo users at any time manual enrollment. Users — and their phones, tablets, or hardware tokens — must be enrolled into Duo before they can start using the system.

Enrolling may include the optional step of activating the user for Duo Mobile, which allows your users to generate passcodes from the Duo Mobile app or use one-tap authentication with Duo Push. In order to use Duo Push, users will need to install the Duo Mobile app on their devices and then add their Duo account to the app.

This process will only take the user a few minutes. Duo administrator accounts are only used to log on to the Admin Panel. They can't be used to access devices or applications using Duo two-factor authentication. Be sure to also enroll your Duo admins as users if they need to log on to Duo protected services. Users identified by their usernames are shared between applications , so a user only needs to complete enrollment and activation in Duo once to gain access to multiple applications.

User access can be restricted to specific applications through group policies. An enrolled user is an end user who accesses Duo-protected services or applications, who exists in Duo as a user with an associated two-factor authentication method. There are three methods of user enrollment: automatic enrollment, self-enrollment, and manual enrollment.

The automatic enrollment and self-enrollment methods save you the time and effort of manually adding your Duo users. Do not apply any global restrictions that could prevent user enrollment. For example, if you configure the User Location policy setting to deny access to a country, then the policy will also block any of your users who attempt to enroll in Duo from that country via a bulk enrollment link.

An alternative to self-enrollment is to use Duo's automatic enrollment features to create users, associate them with devices, then generate a Duo Mobile activation link for each user.

The automatic enrollment features are Directory Sync and Import Users. Since many large organizations already rely on an on-premises Active Directory AD server or OpenLDAP Directory, or a cloud-hosted Azure AD directory to manage their users, Duo offers tools to import users and groups from those identity stores into Duo, with the option of automatically sending an enrollment email to every user imported without an attached phone who has a valid email address.

Duo provides an Import Users feature that can import user information from a properly formatted CSV comma-separated values file. The import users feature differs from bulk enrollment in that it allows the admin to supply additional user details e. Also, users imported this way can be managed from the Duo Admin Panel right away. Although the import users function is primarily intended to add users, you can also use it to update information for existing users and to delete Duo users whose accounts are no longer needed.

Unlike bulk enrollment, the import users tool does not automatically send enrollment emails to users. Follow the Activating Duo Mobile After Enrollment instructions below to send activation links to your imported users.

Duo recommends allowing users to enroll themselves whenever possible, either using inline self-enrollment or bulk self-enrollment. In either case, users add themselves to Duo by following online instructions to install Duo Mobile on their mobile devices and add their accounts. Self-enrollment only takes two minutes and each user will only need to do it once. See the End User Enrollment Guide for a complete walkthrough of self-enrollment. Log into the Duo Admin Panel.

Click Applications in the left sidebar, and then select the application whose enrollment policy you'd like to modify. Select Require Enrollment. Unenrolled users will now be prompted to enroll the next time they attempt to log in with their existing username and password. If your application type doesn't support inline self-enrollment as is the case with OpenVPN, RDP and RDGateway, certain VPN clients, and some others , then you can use the bulk self-enrollment tool to send enrollment links to your users via email.

If your organization uses email filtering, be sure to allow the sender no-reply duosecurity. Click Users in the left sidebar, then click the Bulk Enroll Users submenu or click the Bulk Enroll Users link near the top of the page. Type or paste in a CSV comma-separated value set of usernames and email addresses. The "Bulk Enroll Users" tool won't send a new enrollment email to an existing enrolled user.

You now have a chance to review and customize the self-enrollment email message sent to your users. Check the box to save this custom email and subject line for future use. When you are satisfied with the email message and subject line, click the Send Enrollment Links button at the bottom of the page.

The sent message will have a non-editable header added, informing the user it's an automated message sent by Duo and to contact their organization's Duo admins or IT support group with any questions.

Users receive custom links via email which will allow them to complete self-enrollment. The enrollment link expires after thirty days. Users appear listed in the "Users" section of the Duo Admin Panel as soon as the enrollment link is sent. The Pending Enrollments table shows which users created by bulk enrollment or directory sync have not yet completed enrolling their 2FA devices in Duo, along with the user's email address and the expiration date for the enrollment link previously sent.

If you need to send the user another copy of the enrollment link email, click the Resend button. Resending the email does not change the current enrollment link's expiration date. Admins can add individual users and phones from the Duo Admin Panel. To add a new user manually:. From the Dashboard page you can click the Add New Type in the username.

A Duo username should match the user's primary authentication username. Duo usernames are not case-sensitive and are normalized to lowercase. To ease the integration of your systems and Duo, different application types allow for varying degrees of username normalization. Username normalization preferences are set on the properties page for each application. Once the user is created you can click the Send Enrollment Email link to send your new user a message that contains a link they can use to add a phone or other 2FA authentication device.

Optionally, you can add a phone to the user now. Scroll down on the new user's details page to the "Phones" table and click Add Phone. Chose "Phone" or "Tablet," and type in the phone number leave this field blank if adding a tablet.

Click the Add Phone button. Choose the appropriate phone "Type" and "Platform" from the drop-down menus and enter a "Device name" this field can be left blank. If you know the device is a smartphone but aren't sure exactly what the platform is, choose "Generic Smartphone" and the actual platform will be set when the user completed activation. Click the Save Changes button. This link is only available when you set the phone type to "Mobile" and selected something other than "Unknown" as the platform. By default, activation codes will expire after 24 hours.

You can change the activation code expiration by entering a different value. If the device you're activating is a phone with a phone number , you'll see two text messages that you can send. The first has a link that helps the user install Duo Mobile. The second message has a code that the user can use to immediately add the account to their Duo Mobile app. These instructions can also be copied and pasted into an email to the user, if that's preferable. If the device is an iPad or Android tablet and does not have a phone number , you'll be able to email the activation link to the user.

If the Duo user has an email address set then that address will be automatically present in the Email Address field. You can change this destination email address if you need to, or enter it if the Duo user has no email address saved. You may also choose whether to include your organization's logo in the message, or modify the subject or content before clicking Send Instructions by Email.

You can easily send Duo Mobile activation texts or emails to users created via automatic and manual enrollment methods from the Duo Admin Panel. If your organization uses e-mail filtering, be sure to allow the sender no-reply duosecurity. Click Users in the left sidebar. You'll see a notification bar at the top of the page indicating that some users who have an attached smartphone or tablet device have not yet activated Duo Mobile.

Note: A user's device must be assigned the type "Mobile" with a known device platform i. Users without a known platform associated with their device cannot be sent activation links. If you know that a user has a smartphone, but don't know which kind it is, choose Generic Smartphone as the device platform.

Click on Click here to send them activation links in the notification bar to send activation links to your remaining unactivated users. You have the option of sending the activation links to users by either SMS or email. When you choose Email then the Duo users with email addresses who are not activated and who have a smartphone device attached are shown.

If you choose SMS , all unactivated users with attached smartphones are shown. Select which users will receive activation links by checking the box next to their usernames. To select all users, check the box next to the "Username" column header. After selecting the desired users, you can customize the SMS or email message they will receive. When finished selecting users and customizing the email, click the Send Email to Selected Users button. Note: Users who have recently been sent activation links from the Duo Admin Panel cannot be sent a new link until the existing links expire by default, 24 hours after sending.

The selected users receive an SMS or email message with an activation link and QR code, as well as links to the Duo Mobile app for all supported platforms. Once a user opens the link on their device, or scans the QR code with the Duo Mobile app, the Duo account is added and the user is fully activated.

Advanced customers can use Duo's Admin API to programmatically create users and devices, associate users to devices, and generate Duo Mobile activation links. Please contact us to request access to our APIs.



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